Contact & Support
One inbox. One form. One honest answer.
Mail and form submissions land in the same single-person inbox on the Makerstead desk. We reply as soon as we have an honest answer — usually inside a couple of business days, longer over US holidays.
Support email
Use mailto from a desktop client, or paste the address into your mail app. The desk reads the thread, replies directly, and never sends you to a sequence.
Response time
Within two business days.
Longer over US holidays. Account and billing notes move ahead of long-form research; data export requests follow the published window.
What to put in your note
- The record and its slug if you have it (printed on the QR card or the care page URL).
- A short line on who you are — owner, business, integrator — and the question in one or two sentences.
- A photo or two if the question is about a defect, a finish, or a fit. Visual context shortens the back-and-forth.
Which inquiries belong here
Three inboxes the desk answers.
Sales, support, and legal — three buckets, one inbox behind each. If your question fits one of these, this is the right place to write in. Anything outside is best routed to the business who made or installed the record.
Sales
- Pricing questions and what Founding Member seats would cost a business or a team.
- Booking a walk-through for a business, a guild, or an integrator.
- Partnership conversations — which we take carefully, and only after the desk is steady.
Support
- Runtime issues with the care page and QR scan trouble — cards that won’t scan, slugs that 404, phones that land on the wrong record.
- Record or spec mismatches against what was handed off — wrong slug, wrong spec, missing fields.
- Account help: sign-in trouble, seat and bench ownership changes, billing account changes.
Legal
- Privacy questions — access, correction, deletion, or portability on a record, a care page, or your bench.
- Terms, acceptable-use, or data-ownership questions that need a written answer.
- Anything that should flow to counsel — formal letters, partner contracts, or notice issues.
Or write us here
A short form for the desk.
Same inbox — name, email, message. Replies still come back the way you write in.
While you’re here
Three quiet side doors back into Makerstead.
If the form isn’t what you came for, the story, the plans, and the questions the desk answers day to day all live one click away.
About Makerstead
Why Makerstead exists, the people behind it, and the marketplace we deliberately stay out of.
Read the story→
Founding Member pricing
What’s in the plan, what it costs, and how the soft- and hard-cancel windows work.
See the plans→
FAQ
What the desk answers day to day — QR cards, care pages, the service log, and the queue.
Open the FAQ→
Not ready to write in? The plans are short and candid.
See the founding plansSister policies
The published pages behind the desk.
Six short pages that govern what Makerstead collects, who owns what, and how the desk decides what goes through it. Data questions (access, correction, deletion, portability) are best sent to makerstead@polsia.app with the record URL or your bench name in the subject.
Privacy
What we collect, how long we keep it, and what an owner or a business can ask us to do with it.
Terms
The agreement between Makerstead and the people who sign up for the desk.
Acceptable use
The boundary lines for what kind of work walks through the desk and what does not.
Data ownership
Who owns the record, the spec grid, and the service log — and what that means in practice.
Cookies
The cookies Makerstead sets, what each one does, and how to clear them.
Refunds
How subscription refunds work against the soft- and hard-cancel windows.
Last updated: 2026-08-02